Returns Policy and Procedure
Our Guarantee is Simple
We want you to be happy with all raw ingredients or skincare products purchased, as much as we love manufacturing them.
Within 48 hours of receiving your purchase, if you are not 100% satisfaction for any reason, just return the unused item to us and we’ll refund you for the price you paid for the product, plus postage to return the product to us(UK only)
Products not purchased from us
Please return any products not purchased direct from us to the place of purchase.
Please send us:
1. Your original Receipt
2. The relevant item(s) securely packaged
to the following address:
Returns Address: PRODUCT RETURNS,BROWN EARTHLTD, C/O OF
264 -1266 LONDON ROAD, LONDON, SW16 4EJ
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.